In order to make your move smooth, we offer some tips:

1. JUST THE FACTS, PLEASE. When contacting us for rate/estimate information, please be as informative as possible. Our estimates are very accurate if we have the entire picture.

2. GIVE US SOME TIME TO SET YOUR MOVE UP. Certain times of the month are busier than others. From the 25th-5th of the following month, we book up early. We recommend 2-3 weeks of lead time. Mid-month, 6th-24th, we normally have more flexibility. Saturday, Sundays, and Fridays are the first three days to get booked.

3. PACK, PREPARE, PACK. The more you do before we arrive, the more efficiently we can complete your move. Close up all boxes, mark them on the top and one side for contents and fragility. Disconnect cords, hoses, cables. Disassemble beds or furniture that might be tough to get through doorways.

4. RING, RING! RING, RING! Keep your phone service at the load site working through the day following your move if possible.

5. QUESTIONS? JUST ASK. Our dispatchers, crew, and sales staff are happy to answer any questions you may have. Just ask.

6. RIGHTS AND RESPONSIBILITIES AS A MOVING COMPANY CUSTOMER. This information was compiled from the WUTC Smart Consumer Guide:

• SELECT A LICENSED MOVER: Your mover should have a valid state UTC permit. Companies handling moves within the state without a permit are violating state laws. A licensed mover must comply with UTC safety, insurance and service standards. They also must perform their services at reasonable rates and within a reasonable time.
• RECOMMENDATIONS: When shopping for a moving company, get recommendations from neighbors, friends, and co-workers who have used a mover recently. Ask for and check the company's references.
• TRUST YOUR INSTINCTS: If a company makes you feel uncomfortable, go with another company.
• COMPARE COSTS: The UTC sets the maximum rate a mover can charge for moving services. But, to compete for your business, the mover may price its services up to 40% below the maximum. Moving costs are calculated by one of two methods:
  • For moves over 35 miles: Rates are based on the weight of your goods and the distance hauled, or
  • For moves 35 miles or less: Rates are based on the number of workers used; the amount of time it takes to load, move, and unload your goods; and the mover's hourly rate for service.
• CARRIER LIABILITY: Your mover's liability for loss or damage to your property will likely be less than the value of your goods. The mover is not liable for the full value of your property unless you pay an additional charge for that protection. Basic protection often covers as little as 60 cents per pound, per article. "Carrier's liability" and "insurance" are not the same thing, so it's a good idea to see your insurance agent to determine if you need additional coverage.
• BE PREPARED TO PAY: Unless you make credit arrangements, you will be expected to pay for the move before your goods are unloaded. Payment will be expected in cash, money order or cashier's check unless other arrangements were made.
• For general consumer information: info@wutc.wa.gov